The work that quietly runs your store
Running an online store is mostly small tasks, repeated hundreds of times. Answer the "where's my order" email. Fix a listing. Update stock. Process a return. Chase a supplier. Each one takes two minutes. Together they take your whole day.
Customers don't care how busy you are. They care how fast you answer. Slow replies turn into chargebacks, bad reviews and lost repeat buyers.
What an e-commerce Specialist handles
- Customer support. Replying to tickets, emails and chats the same day, using your tone and your policies.
- Order issues. Tracking problems, returns, refunds and exchanges, handled within the limits you set.
- Product listings. Writing and updating titles, descriptions, images and variants across your store and marketplaces.
- Inventory and suppliers. Keeping stock levels accurate, flagging low stock and following up with suppliers.
- Reviews. Asking happy customers for reviews and flagging unhappy ones before they post.
- Reporting. A weekly snapshot of orders, tickets and issues so you know what's actually going on.
Who this is for
- Shopify and Amazon brands where the founder still answers every ticket
- Stores whose support queue spikes during sales and launches
- Brands selling on several channels with listings that drift out of sync
How it works with VAST
Tell us your store, your channels and your support volume. We train your Specialist on your products, policies and tone before day one. They send an end-of-day report every shift, and if the fit isn't right, we reassign for free in your first 90 days.